To save DxDiag file - please perform those actions:

  1. Simultaniously press keyboard buttons Win+R:
    standard_keyboard_at_DuckDuckGo_-_Mozilla_Firefox_2018-07-06_17.06.35.png
  2. In opened window enter "dxdiag":
    Run_2018-07-06_17.08.42.png
  3. Press "OK"
  4. Once process (1) finishes, press "Save All Information" (2)
    DirectX_Diagnostic_Tool_2018-07-06_17.09.19.png
  5. Save the resulting file somewhere on the hard drive and forward it to us.
    Save_As_2018-07-06_17.13.29.png

Thank you!

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