Dear players,

If you are deleting a character

You will receive this message:

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Character deletion is permanent

  • ticket spent to transfer this character to the mainland will not be restored
  • Character will be deleted from the game databases
  • Items held in character's inventory will be lost
  • Records of character's alignment and skills will be deleted

This action is permanent and neither ticket nor 10 000 spent on it are restored automatically or via a request to support.

Your deleted characters cannot be restored.

If you would like to play in a different region (EU, NA, etc) or world (Avalon, Buyan, etc) instead:

For example: if you prefer rule set of another world or if your friends are playing in another region, etc.

You will have to create a new character on newbie island, purchase an additional ticket to Abella, and interact with a ferryman to transfer the newly-created character to the desired world.

Character transfer between worlds or regions is not possible. Deleting a character in order to play on a different world does not grant you a new ticket to create a character for another region/world.

A character cannot be transferred between regions/world.

Deleting a character with a purpose to join another regions/world does not restore your spent tickets or GF spent on a ticket.

If you are having difficulties/bugs with one or few of your characters:

Please - use the search function in Help Center and if you will not be able to find a solution for your issue - send an e-mail to helpmmo@lifeisfeudal.com and wait for a solution.

To speed up the process of resolving your issue - make sure to provide as much information on your issue, such as:

  • Character name, region (EU, NA, etc), world (Avalon, Buyan, etc) and server number (can be found in top left corner of the screen or on NA-dashboard, or EU-dashboard)
  • Client Log files. Information, how to extract client log files can be found here: https://lifeisfeudal.zendesk.com/hc/en-us/articles/115005840229-MMO-client-log-files
  • Launcher Log files. Information, how to extract launcher log files can be found here: https://lifeisfeudal.zendesk.com/hc/en-us/articles/115005906065-MMO-launcher-log-files
  • Crash report. In case if the game crashed (Example) - please, enter your e-mail and describe under what circumstances the game crashed using this window. You can also send us a crash log files manually. These are located in C:\Users\%username%\AppData\Local\CrashRpt\UnsentCrashReports.
  • Dxdiag file. To save dxdiag press Win+R, type dxdiag and press Enter, then choose Save All Information.
  • Screen-shot or video which can display the issue.
  • Step-by-step instruction how we can reproduce the issue.
  • How often does this issue occur?

Thank you for understanding.

 

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