Dear players,

If you are deleting a character

You will receive this message:


Character deletion is permanent

  • ticket spent to transfer this character to the mainland will not be restored
  • Character will be deleted from the game databases
  • Items held in character's inventory will be lost
  • Records of character's alignment and skills will be deleted

This action is permanent and neither ticket nor 10 000 spent on it are restored automatically or via a request to support.

Your deleted characters cannot be restored.

If you are having difficulties/bugs with one or few of your characters:

Please - use the search function in Help Center and if you will not be able to find a solution for your issue - send an e-mail to and wait for a solution.

To speed up the process of resolving your issue - make sure to provide as much information on your issue, such as:

  • Character name, World (Godanland, Newbie island) and server number (can be found in top left corner of the screen or at the GLOBAL-dashboard)
  • Client Log files. Information, how to extract client log files can be found here:
  • Launcher Log files. Information, how to extract launcher log files can be found here:
  • Crash report. In case if the game crashed (Example) - please, enter your e-mail and describe under what circumstances the game crashed using this window. You can also send us a crash log files manually. These are located in C:\Users\%username%\AppData\Local\CrashRpt\UnsentCrashReports.
  • Dxdiag file. To save dxdiag press Win+R, type dxdiag and press Enter, then choose Save All Information.
  • Screen-shot or video which can display the issue.
  • Step-by-step instruction how we can reproduce the issue.
  • How often does this issue occur?

Thank you for understanding.


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