Dear players,

Map related issues should be resolved now, however if you are still facing them, please, perform following actions:

1. Press Win+R

2. Type in %LOCALAPPDATA%\cm_client

3. Press [Enter] to confirm


4. Remove everything from the opened folder

5. Use "Repair" function in the launcher


If you still experience any issues related to the map window - please do the following:

1) Identify the issue

- "Map cannot be loaded" (Regularly in this situation you may also have troubles loading "premium shop", "trade post" or "claim management" windows)


"Spinning sun of loading" is not switched to the map and remains infinitely.

- "An information displaying" issue:


Map may look incomplete, or have graphical "artifacts"

- Opening the map causes the client to crash:


2) Take action

  • If you are experiencing "Map cannot be loaded" or "An information displaying" issue

Please, check if you can open the map on the website via one of those URLs: or

Life_is_Feudal_-_Region_eu_-_Mozilla_Firefox_2018-02-07_16.15.41.png > Character_Davidson_Ratatoskr_-_Mozilla_Firefox_2018-02-07_16.17.19.png

Then, please try instaling latest C++ Redistributable as described in this article:

If this does not resolve the issue, please send us an e-mail at titled "Map - cannot be loaded"

In the e-mail, please include following information:


  • If you are crashing after opening the map.

Please fill in information in the crash window and notify us that you have submitted a report and e-mail you have used to submit this report.

If you experience any other map-related issues - please send us an e-mail at titled "Map related issue" including information shown above.

Once we have all necessary information - we will be able to look into this issue.

Thank you for your patience and understanding.


Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Article is closed for comments.