Dear players,

If you are experiencing error: "Your connection timed out" or "Your connection to the dispatcher server timed out", or if you are stuck on the screen "Waiting for server"

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It is most likely caused due to a temporary server unavailability.

The best course of action is to do the following:

1) wait approximately 15 minutes

2) Check the dashboard (EU region - NA region - make sure to chose the correct world.)

If the server you are trying to connect to is "Down", adjacent to "Downed" server or if "Dispatcher" server is down - you will receive this error.

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Even if the server is no marked as "Down" - it still may be unavailable for some time - 1-2 minutes during patches or "Server maintenance" - occurs once every 5 hours.

All those timeframes are temporary and we hope to achieve better stability in the future.

If the issue persists for your character for more then 5 hours

Please attempt following solutions:

- While the game is loading - access options and lower graphical settings to minumum.

- if you still expirience issues - while loading open the console and type "connecttogameserver()"

If issues continue:

1) Create a new character on newbie island - to determine the impact of the issue.

2) Send us an e-mail at helpmmo@lifeisfeudal.com titled "Persistent connection timed out error"

Please, include an e-mail:

  • Name of the character you are having issues connecting to, region (EU, NA, etc), world (Avalon, Buyan, etc) and server number
  • Log files generated when log in attempt failed. Information, how to extract client log files can be found here: https://lifeisfeudal.zendesk.com/hc/en-us/articles/115005840229-MMO-client-log-files
  • How often does this issue occur? Please, provide times when the issue started to appear and if you are able to connect at all with this character.
  • Does the issue affect newly generated character on newbie island?

Thank you, for your patience and understanding.

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