A horse lost on server border.
We are sorry, but due to technical limitations, we will not be able to restore lost horses, carts, or any other items.
It is our top priority issue and we are doing our best to resolve it and make server border crossing stable and seamless.
In past few patches we were implementing solutions to prevent this such issues from occurring, and according to statistics, this issue is almost non-existent now.
If you would encounter this issue again - please, send us detailed bug report - so we could isolate this bug and resolve it.
Please, include in the report:
- Character name, region (EU, NA, etc), world (Avalon, Buyan, etc) and server number (can be found in the top left corner of the screen) which you were leaving.
- Log files with the timestamp - when you were crossings server borders. Information, how to extract client log files can be found here: https://lifeisfeudal.zendesk.com/hc/en-us/articles/115005840229-MMO-client-log-files
- Screenshot or video with open map near the place where resources were lost.
As of right now the team is discussing all compensations for any inconveniences during the launch and beta period. As soon as the decision is made the news will be announced. In the meantime please do not let you these issues keep you from enjoying MMO.
Thank you for your understanding and patience!