In case if your game crashes on launch - please submit your request to our team for a resolution. Check out this article for more details.
In case of crash please attach the following files to your request for faster resolution:
1. DxDiag. DxDiag ("DirectX Diagnostic Tool ") is a diagnostics tool used to test DirectX functionality and troubleshoot video or sound-related hardware problems. To save this file you need to press Win+R, type dxdiag and press Enter, then choose Save All Information.
2. Screenshot or Video which can display the issue. Of course we need to see the issue itself from your eyes especially in case if it is difficult to reproduce.
3. . Crash report. In case if game crashed - you can send us a crash log files. These are located in C:\Users%username%\AppData\Local\CrashRpt\UnsentCrashReports.
You can submit the request by clicking the button below.