Сonnection speed is low or 0kb/s
If the connection speed is too low or 0kb/s, try to go into the launcher settings and deactivate P2P connection.
Some internet providers can block this type of connection.
ESET NOD 32 can lock the download process even if you have added all exceptions. We recommend you to temporary disable it.
Launcher downloads partly and then stops
Pausing the process and then continuing should help with this problem.
Please note that we learn about download issues firsthand.
If you are having download trouble, try to download the game later - it might be already fixed. If not - submit your request at firstname.lastname@example.org and attach the file serverAnswer.xml. You can find it in the directory with launcher executive file.