You may encounter this issue after clicking "Play" already in-game. You can't pass the "Initializing" phase and logging in gets looped. 


This situation most likely occurs if your system does not meet minimal system requirements:

  • 64-bit processor and operating system
  • OS: 64-bit - Windows 7 (SP1), Windows 8.1, Windows 10
  • Processor: Intel - Core i5 2.5 GHz, AMD - Phenom II X4 2.5 GHz
  • Memory: 8 GB RAM
  • Graphics: NVIDIA - GeForce® GTX 660, AMD - Radeon™ HD 6970
    Videocard must support DirectX version no less then 11
  • Storage: 50 GB available space


If you are encountering this issue right now, please send us recent log files and dxdiag to This will help us to investigate.

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