You may encounter this issue after clicking "Play" already in-game. You can't pass the "Initializing" phase and logging in gets looped. 


If you are encountering this issue right now, please try to do the following:

Make sure that the game is not set up in the APPDATA folder and launcher is ran as admin.

  1. Open the console right after you've hit play already in game. You can open console by clicking ctrl+~. Wait till the game is launched.
  2. When stuck on "Initializing" open the console and enter the command connecttogameserver().
  3. Open the launcher, click Options - Repair. Retry after installation.

If none of this helped - please send us recent log files and dxdiag to This will help us to investigate.

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