You may encounter this issue after clicking "Play" already in-game. You can't pass the "Initializing" phase and logging in gets looped.
This situation most likely occurs if your system does not meet minimal system requirements:
- 64-bit processor and operating system
- OS: 64-bit - Windows 7 (SP1), Windows 8.1, Windows 10
- Processor: Intel - Core i5 2.5 GHz, AMD - Phenom II X4 2.5 GHz
- Memory: 8 GB RAM
- Graphics: NVIDIA - GeForce® GTX 660, AMD - Radeon™ HD 6970
Videocard must support DirectX version no less then 11
- Storage: 50 GB available space
If you are encountering this issue right now, please send us recent log files and dxdiag to firstname.lastname@example.org. This will help us to investigate.